We appreciate that you put your trust in us when you order a bicycle sight unseen. We’re confident that the lucky person who’s going to ride this bike will love it. To be sure, we encourage you to buy it, try it out on a clean dry surface and if for any reason you don’t love it, you can return it to us within 30 days for an exchange or a full refund. We even pay the return shipping. Just make sure to hold onto the original packaging until you know it’s right.
Rules and Stuff:
- Due to high shipping costs, sales outside of the 48 contiguous states of the USA, including sales to Canada, Alaska, Hawaii, Puerto Rico, APO and international addresses, are not returnable. All sales to these locations are final.
- Shipping Charges: Promotional domestic flat rate shipping charges (ex: $29 bike shipping) are refundable. Expedited shipping charges are non-refundable.
- If your order qualifies for promotional or free shipping because of the order amount (Free shipping for $99 part and accessory purchases) and by returning a part of the order your order total is under the threshold amount to receive the promotional shipping rate, the difference between the non-promotional rate and the promotional rate will be deducted from your refund.
- Returns must be tendered to the shipping carrier within 30 days of the delivery date.
- Refunds will be credited back to the original payment method that you used to make the purchase.
- Bikes: We encourage you to try out your new bike. Assemble it, make sure it's the right size, and test it out on clean surface. If you feel you need to test the bike outside to get a sense of whether it's the right bike, go for it. Please treat this like a bike shop test ride in a parking lot. Try to keep the bike looking clean and new and don't take the bike on a long ride, on dirt trails, or in mud. We're all about letting groms get grimy on their bikes, but please wait until you are sure you want to keep the bike before setting your little rider loose in the dirt on their new steed.
- Apparel and Accessories: Items must be in clean unused condition and must be in their original packaging with all tags attached.
- Refurbished/Outlet Bikes: Outlet Bikes may be returned within 7 days. Shipping charged on outlet bikes are non-refundable.
Want to exchange for a different model or color? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim your new item and get it fast!