All bikes ship within the 48 contiguous states of USA ship for low flat rates
|Flat Rate Bike Shipping
||2 Day||1 Day Express
2 Day and 1 Day Shipping: "2 Day" and "1 Day" do not include weekends and holidays. Orders placed before 12 PM Pacific on business days will ship out the same day. Order placed after 12 PM Pacific on business days or on non-business days will ship out the next day. The days begin to count the first business day after the carrier takes possession. Prevelo is not responsible for carrier delays.
Example: A bike ordered 2 Day at 2 PM on Monday, will ship on Tuesday and arrive on Thursday.
Orders without a bike over $99 ship for FREE. Orders under $99 ship for a flat rate of $8.
Generally orders ship same day if ordered before 12PM Pacific Time on business days. Orders placed on non-business days, or after 12PM Pacific Time on business days will ship out the next business day.
There are some exceptions that may take longer to ship:
Pre-orders: There will be a note on the product page and on your order that explains when your pre-order will ship
Options: The following options take extra prep time and may delay your shipment by one business day: HEIR Fork upgrade, dropper post upgrade.
Unless otherwise noted, orders for in stock bikes placed by 12 PM Pacific Time Monday through Friday (except holidays) ship the same day. Orders placed after 12 PM Pacific Time on Friday, or on a weekend or holiday, ship the next business day. Our standard shipping methods within the 48 contiguous states are FedEx Ground and UPS Ground. Note that we may use alternative shipments outside of the 48 contiguous states or for smaller packages.
Our standard shipping methods for Flat Rate Bike Shipping for bikes within the 48 contiguous states are UPS Ground and FedEx Ground. Note that we may use alternative shipments outside of the 48 contiguous states or for smaller packages. For 2 day shipping we will choose a shipping method where the carrier quotes a delivery date that would arrive in 2 business days. For 1 day shipping we will choose a shipping method where the carrier quotes a delivery date that would arrive in 1 business day.
UPS Ground Shipping Estimated Transit Times
The map below illustrates Ground Shipping transit times to US regions once orders leave our warehouse in California.
Transit times are subject to weather and other carrier delays.
We do our best to keep this map up to date. But UPS can change transit times. For the most up to date transit times visit ups.com
If you have questions about shipping times, please contact us.
All bikes ship directly from our warehouse in Westlake Village, California, USA.
Expedited shipping options are available on the checkout page. If you would like other expedited shipping options, please call us at (805) 557-8300 or send us a message. Expedited shipping fees are non-refundable.
There are no returns for bikes sent to Alaska & Hawaii. All sales are final
|Accessories||Alpha Series/HEIR Forks||Zulu One, Zulu Two, Zulu Three||Zulu Four||Zulu Five|
|Shipping Cost||35 USD (FREE if included with bicycle order or for orders over $99)||$95 per bike||$115 per bike||$135 per bike||$165 per bike|
Due to new maximum dimensions for USPS service, we can no longer ship bikes to APO & DPO addresses. We can ship parts and accessories to APO & DPO addresses. If you have a regular international address (not an APO or DPO address) where you can receive shipments, you can enter that address at checkout and we can ship there.
There are no returns for bikes sent to APO/DPO addresses. All sales are final.
We generally do not ship to PO boxes that do not accept UPS and FexEx deliveries. If you need a bike shipped to a PO box, please contact us before ordering.
Prevelo Bikes pays all duties and costs associated with customs clearance and crossing the border into Canada. After checkout, you will not be responsible for any further import duties or taxes.
Flat Rate Canadian Shipping
|Accessories||19 USD (FREE if included with bicycle order)|
|Alpha Zero, One, Two, Three||29 USD per bike|
|Alpha Four, Alpha Five||49 USD per bike|
|Zulu One||159 USD per bike|
|Zulu Two||179 USD per bike|
|Zulu Three||239 USD per bike|
|Zulu Four||259 USD per bike|
|Zulu Five||319 USD per bike|
There are no returns for orders shipped to Canada. All sales are final.
We strongly recommend that Canadian customers not order items like knee pads, gloves and helmets. These types of items frequently need to be exchanged because of fit and we cannot accommodate those exchanges and returns.
Prevelo Bikes ships to other international destinations at discounted rates. Rates are calculated at checkout.
Please note that the following items do not ship outside of the continental United States.